Support

Last updated 13 November 2026

Contact

Write to support@snowful.app. We read every message and usually answer within two working days.

Safety

Snowful is general video instruction. It does not replace a certified instructor, and it cannot see you or the slope. You ride at your own risk, as set out in the Terms of Use. In an emergency on the mountain, call ski patrol or the local emergency number. We cannot help in an emergency.

Subscriptions

How do I cancel?

Open Settings on your iPhone, tap your name, then Subscriptions, then Snowful. Cancellation takes effect at the end of the current billing period.

How do I restore a purchase?

Open the App and tap Restore on the subscription screen. Use the same Apple Account you bought the subscription with.

How do I get a refund?

Purchases are billed by Apple. Request a refund at reportaproblem.apple.com.

Your Data

Your answers and your progress are stored only on your phone. Deleting the App removes them. See the Privacy Policy.